Frequently Asked Questions

Get answers to the most popular questions we get. If you still have a question about our services or properties, please don't hesitate to contact us.

  • 1. Why should I rent with you?

    We are committed to providing fair, accurate information on the condition of every property.


    We strive to ensure that all requests and questions are addressed in a fast, positive manner and to exceed your expectations. 


    We are ready to fulfill your property rental requests and assist you in every way possible.

  • 2. When can I schedule a showing?

    Please contact us to schedule a showing. Please list the dates and times that work best for you and we will do our best to accomodate your schedule.

  • 3. How quickly can I move in?

    We will work to get you moved in according to the timeline that works best for you. Your move in date depends on the status of the property you will be leasing.

  • 4. Do you require a security deposit?

    Yes. The amount varies per rental and is typically one month's rent.

  • 5. How often is rent due and how can I pay it?

    Rent is due monthly usually on the 1st of each month. 


    You will be able to pay rent automatically online through credit card, debit card, or ACH (eCheck wire transfer).

  • 6. What does the tenant portal do?

    The Tenant Portal is an online tool provided for you at no cost. You will be able to:

    1. Pay your rent online.
    2. View your previous and upcoming payments.
    3. Add your renter's insurance information (if needed).
    4. Submit and track maintenance requests.

  • 7. How long is the lease term?

    Leases normally run for 12 or 24 months, often with an option to renew.  

  • 8. If something is broken, will you fix it?

    We will always fix everything that is our responsibility as outlined in your lease agreement. 

  • 9. How do I access my Tenant Portal?

    If the tenant portal is enabled for your property, you will receive an automated invitation to your email. You can also click here to watch a video on using the portal.

  • 1. Are you accepting any new landlords and rentals to manage?

    To ensure the same high level of service and quality, we may only accept new properties if we have the capacity depending on the time of year.


    Our main goal is to help manage your properties, remove all the stress and headaches, free up your time, and generate passive income on your real estate investments.


    Please contact us to check if we have availability to manage new rentals for you.

  • 2. What is your management fee?

    We will work with you to find a management fee structure that works for your rentals and is a win-win for everyone.

  • 3. How often will I receive distributions & how are they made?

    Owner's distributions are typically disbursed by the 15th of the month by ACH.

  • 4. Can I login to an owner portal to view payments?

    Yes, not only do our owners each have access to an online portal, so do our residents. This makes things like maintenance requests, and owner statements so much easier and transparent between all parties.

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